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MATRIX HOSPITALITY SOLUTION


Communication is the lifeline for Hotels. Hotels seek a communication solution that enables them to easily tackle the challenges of optimizing their resources, offering better services, enhancing customer experience and keeping their cash register ringing. To offer that extra ounce of delight to their customers, they need specialized communication solution that automates hotel operations and enables hotel staff to deliver services faster and better. 

Matrix presents ETERNITY – a comprehensive range of communication solutions engineered for small budget to luxury Hotels with 20 to 1500 rooms. Based on the cutting-edge IP technology and state-of-the-art design, ETERNITY offers more functionality, more technology, more reliability and more performance. These solutions encompasses a host of features that deliver tangible values such as more productivity, more cost reduction, more guest satisfaction and more profits. These workhorses offer built-in hotel features like Front Desk Management, PMS Integration, Staff Mobility Extensions and Voice Mail functions that optimize process and functional management as desired by professional Hotels.


MOBILITY EXTENSIONS FOR HOTEL STAFF

This feature enables the staff to use standard mobiles, Wi-Fi SIP phones or IP-DECT phones as wireless service extensions. With this function, the hotel guests can easily reach-out to hotel staffs which in-turn quickly respond to their requests. More accessible hotel staff means faster service and better experience to hotel guests.

   Single Number Reach

   Superior Voice Quality

   Multi-Party Conference

   Directory Access

   One-Touch Voice Mail

   Presence Indication

 
PMS INTERFACE

Matrix hospitality solutions have built-in hotel features and offer ready integration with third-party PMS. PMS can interface with Matrix ETERNITY by serial communication or via Ethernet.  Following is the list of PMS/HMS with ready integration to Matrix hospitality IP-PBX.

   Micros Opera

   IDS

   RMS

   eZeeTechnosys-eZee

   Auto Clerk

   cHaR

   Acumen Software-HOTSOFT

   Power Brain-Power HMS

   Infor Classic Starlight

   Amadeus


INTEGRATION

Matrix hospitality IP-PBX offers interfaces for new age IP, GSM, ISDN BRI, T1/E1 ISDN PRI networks and even for traditional networks such as E&M and CO (TWT). On the extensions side it supports analog, Magneto phones, digital stations, IP and mobile extensions. Its multi-port RADIO interface offers integration with HF/VHF/UHF radios.

   Computer Telephony Integration Ÿ Call Accounting System (CAS)

   Interface

   Built-in External Music Port (AIP) Ÿ Built-in Paging Port (AOP)

   PBX Networking over PRI/QSIG Ÿ Email to SMS


VOICE MAIL SYSTEM

Matrix hospitality solutions enhance the guest experience by offering voice mail access from room phone. Going beyond a simple messaging solution, the Matrix voice mail system encompasses various value added features like auto-attendant, personalized greetings into a simple and easy-to-use solution.

   Auto-Attendant

   Broadcast Message

   Call Taping

   Conversation Recording

   Customized Mailbox Size

   Voice Greetings

   Individual Mailboxes

   Message Wait Indication

   Message Notification

   Personalized Greetings

 

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Our Company profitably achieves market share leadership using teamwork, creativity, resourcefulness, and integrity, to satisfy the IT infrastructure needs of strategic global customers.

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